OrdersDelivery InformationReturns and RefundsPayment MethodsTechnical ProblemsGeneral Information

Orders

Where’s my order?

Orders are processed from Monday to Saturday during working hours processed the next working day (not including public holidays). When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up to date status of your order. Shipping times differ by destination*:

 

Country

Charges

 Delivery Time

United Arab Emirates

Free Shipping On Orders Over 450 AED
15 AED Delivery Charges On Order Below 450 AED

1 – 2 Business Days

Saudi Arabia Free Shipping On Orders Over 450 AED
30 AED Delivery Charges On Order Below 450 AED
2-3 Business Days
Egypt, Lebanon, Jordan  Free Shipping On Orders Over 450 AED
30 AED Delivery Charges On Order Below 450 AED
3-5 Business Days
Qatar Free Shipping On Orders Over 450 AED
30 AED Delivery Charges On Order Below 450 AED
2-3 Business Days

Bahrain

Free Shipping On Orders Over 450 AED
30 AED Delivery Charges On Order Below 450 AED

1 – 2 Business Days

United States 

Free Shipping On Orders Over 600 AED
30 AED Delivery Charges On Order Below 600AED

5 – 7 Business Days

Canada

Free Shipping On Orders Over 600 AED
30 AED Delivery Charges On Order Below 600 AED

5 – 7 Business Days

United Kingdom

 Free Shipping On Orders Over 600 AED
30 AED Delivery Charges On Order Below 600 AED
5 – 7 Business Days
Europe Free Shipping On Orders Over 600 AED
30 AED Delivery Charges On Order Below 600 AED
4-6  Business Days
Rest Of World Free Shipping On Orders Over 600 AED
30 AED Delivery Charges On Order Below 600 AED
8- 10 Business Days

Unfortunately, we are sorry to inform you that we do not ship to the below countries:

  • Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
  • Democratic Republic of Congo,
  • Iran
  • Iraq
  • Libya
  • North Korea
  • Russian Federation, Somalia

Please be advised that our business days are Monday to Friday. Have more questions? Please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom Right-hand corner in a ‘Chat’ button.

I want to change my order

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

– Changing the item or size, Delivery/billing address
– Adding items to your order
– Shipping method

There is a 30-minute window where you can cancel your order by locating the cancel button in your order confirmation email, if you didn’t receive the order confirmation email in your inbox please check your junk email.
After 30-minutes, it is too late to cancel the order and you’ll need to follow our returns process. If you don’t have a customer account, we’re unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

I ordered the wrong shipping address or wrong item information

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

– Your order number
– The name of the item you receives in it’s place
– The name of the item you did not receive
– A clear photograph of the item you have received, including logo

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP! You may be asked to return the incorrect item back to us through our returns process. 

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

I received the wrong item, what should I do?

If you have received what you believe to be a faulty item, please provide following information so we can look into this for you:

– Order Number
– A description of the fault
– Pictures of the fault

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. or email us at Contact@wizardathleisure.com

An item is missing from my order, what should I do?

The missing item(s) may have gone out of stock. Please check your emails, including your junk mail, to see if we have contacted you about this.

If not, please provide following information so we can look into this for you:

– Order number
– Details of the missing item(s)
– Any invoice associated with the order

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button, or email us at contact@wizardathleisure.com

I didn’t receive an order confirmation, what should I do?

Please check your junk mail in case the order confirmation has landed in there.

If you still can’t find your order confirmation please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. Please include the following:

– Email Address
– Your name
– Contact number
– The last four digits of the card number that was used to place the order.

My order is showing as un ” unfulfilled ” , is there a problem?

No need to worry, unfulfilled means that your order has yet to be picked and packed by our warehouse.

Your order will be shipped as soon as possible and you will receive a shipping confirmation email as soon as your email leaves the warehouse.

My order is showing as delivered, but i haven’t received it. What should I do?

If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. It may be that no one was home when a delivery attempt was made, so the courier will attempt to re-deliver this to you on the following working day.

If you are unable to locate the package, please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

I received the wrong tracking number for my order, what should I do?

We are so sorry that you have been sent the wrong information.

Please provide your order number so we can look into this for you. You can reach out to us by using the chat button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

My parcel arrived damaged, what should I do?

If your parcel has arrived to you in a damaged state, please provide following information so we can look into this for you:

– Order number
– Pictures of the damaged parcel
– A description of the damage

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button email us at contact@wizardathleisure.com

Can I cancel my order?

Please note that our Customer Care team is not able to cancel or amend your order for you and we apologize for any inconvenience caused.

However, you can cancel your order within 30 minutes of placing the order* by selecting the cancel button at the bottom of the order confirmation email.

As much as we would like, we are unable to make any amendments or cancelations to an order once it has been placed and your 30-minute window has passed. If necessary, you can reach out to us by using the chat button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

If you wish to return your order please visit our returns hub here and follow the on-screen instructions:

How do I track my order?

Got a Wizard Athleisure Account?

Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order.
If the order has been fulfilled, click onto the order information & you can find your tracking information here. 

I Don’t have a Wizard Athleisure Account Yet!

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email.

If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

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Express Shipping Express Shipping We offer free shipping on all orders over 125 USD.
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