How Can We Help?

Orders are processed from Monday to Saturday during working hours processed the next working day (not including public holidays). When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up to date status of your order. Shipping times differ by destination*:

Unfortunately, we are sorry to inform you that we do not ship to the below countries:

• Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
• Democratic Republic of Congo,
• Iran
• Iraq
• Libya
• North Korea
• Russian Federation, Somalia

Please be advised that our business days are Monday to Friday. Have more questions? Please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom Right-hand corner in a ‘Chat’ button.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

– Changing the item or size, Delivery/billing address
– Adding items to your order
– Shipping method

There is a 30-minute window where you can cancel your order by locating the cancel button in your order confirmation email, if you didn’t receive the order confirmation email in your inbox please check your junk email.
After 30-minutes, it is too late to cancel the order and you’ll need to follow our returns process. If you don’t have a customer account, we’re unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

– Your order number
– The name of the item you receives in it’s place
– The name of the item you did not receive
– A clear photograph of the item you have received, including logo

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP! You may be asked to return the incorrect item back to us through our returns process. 

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If you have received what you believe to be a faulty item, please provide following information so we can look into this for you:

– Order Number
– A description of the fault
– Pictures of the fault

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. or email us at Contact@wizardathleisure.com

The missing item(s) may have gone out of stock. Please check your emails, including your junk mail, to see if we have contacted you about this.

If not, please provide following information so we can look into this for you:

– Order number
– Details of the missing item(s)
– Any invoice associated with the order

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button, or email us at contact@wizardathleisure.com

Please check your junk mail in case the order confirmation has landed in there.

If you still can’t find your order confirmation please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. Please include the following:

– Email Address
– Your name
– Contact number
– The last four digits of the card number that was used to place the order.

No need to worry, unfulfilled means that your order has yet to be picked and packed by our warehouse.

Your order will be shipped as soon as possible and you will receive a shipping confirmation email as soon as your email leaves the warehouse.

If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. It may be that no one was home when a delivery attempt was made, so the courier will attempt to re-deliver this to you on the following working day.

If you are unable to locate the package, please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

We are so sorry that you have been sent the wrong information.

Please provide your order number so we can look into this for you. You can reach out to us by using the chat button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

If your parcel has arrived to you in a damaged state, please provide following information so we can look into this for you:

– Order number
– Pictures of the damaged parcel
– A description of the damage

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button email us at contact@wizardathleisure.com

Please note that our Customer Care team is not able to cancel or amend your order for you and we apologize for any inconvenience caused.

However, you can cancel your order within 30 minutes of placing the order* by selecting the cancel button at the bottom of the order confirmation email.

As much as we would like, we are unable to make any amendments or cancelations to an order once it has been placed and your 30-minute window has passed. If necessary, you can reach out to us by using the chat button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

If you wish to return your order please visit our returns hub here and follow the on-screen instructions:

Got a Wizard Athleisure Account?

Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order.
If the order has been fulfilled, click onto the order information & you can find your tracking information here. 

I Don’t have a Wizard Athleisure Account Yet!

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email.

If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

Shipping times differ by destination*:

Unfortunately, we are sorry to inform you that we do not ship to the below countries:

• Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
• Democratic Republic of Congo,
• Iran
• Iraq
• Libya
• North Korea
• Russian Federation, Somalia

What is Customs Duty? 

Let’s start at the beginning. Goods – such as the Wizard Athleisure products you buy – can’t simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.

If Customs Duty is payable to your territory, you’ll be responsible for paying it to the authorities, so Wizard Athleisure isn’t involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a ‘low value threshold’ below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Country with no Customs/Duties: United Arab Emirates.

And If I don’t Pay Customs?

If, for whatever reason, you refuse the customs fee and the parcel is returned back to Wizard Athleisure, a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

What is Sales Tax? 

Good question. Sales Tax – also known as VAT depending on where you live – is a tax charged on the supply of goods or services. Wizard Athleisure generally registered for Sales Tax in all of the countries it ships to, so we’ll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don’t keep any of the money for ourselves.

The courier will normally reattempt delivery within 48hrs, however, to avoid any delays we recommend contacting DHL here to reschedule the delivery at your earliest convenience to avoid the parcel being returned to us.

Please be aware that once a parcel is returned to our warehouse, we will be unable to reship your order back to you.

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690), Democratic Republic of Congo, Syria, Iran, Iraq, Libya, North Korea, Russian Federation, Somalia, Sudan

We ship all of our orders from the United Arab Emirates, where our warehouse is based.

We currently offer express shipping for all international orders.

Unfortunately, we are unable to redirect orders to a different address once they have been shipped.

We are currently unable to ship to PO Box and APO addresses.

To request an invoice for your order please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button.

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery.

Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please note that we cannot reship orders that have been returned to our warehouse. If your order is returned to us, please let us know so we can make sure your refund is processed accordingly. Please see our returns policy here for further information.

Yes. The fees are charged and payable locally depending upon the shipment value.

These fees are subject to local/country customs laws. If left unpaid or you refuse the shipment then your order will be returned to Wizard Athleisure warehouse. If your order is refused, please let us know so we can make sure your refund is processed accordingly excluding shipping fee and handling fee.

If you’re looking to make a return, breathe easy. We have tried our best to make our return process absolutely hassle free and smooth for you. As long as, all items are returned from the last delivered location, unworn and unwashed with all original packaging and tags attached, you can book a return within 14 days from the delivery date. After booking the return, keep your return items packed and ready for collection with the return label and invoice attached to the package, and our last-mile delivery company will contact you and send a courier person to your pickup address for collection.

You can apply only one return request per order. Return Fee Label Charges are listed below: 

After the returned items are received in our warehouse, they will go through a rigorous quality check. Please note that if your item does not pass our quality check, you will be notified via email and the item will be sent back to you at your cost.

We will issue the refund within 48 hours of receiving the items upon passing the quality check, the refund may take 5-10 days to reach you, depending on your bank’s processing times. 

What Items can I Return?

You can return all items from your order. However, please see the below items for any exception to this rule:

• Items marked as Final Sale, Black Friday, or Birthday Sale are not eligible for a refund or return.
• Gift Cards cannot be returned or exchanged for cash.
• Socks can be returned if they are sealed in their original packaging.
• Personalized items can’t be returned.
• All Bottles are non-returnable due to hygiene reasons.

Please note that returns registered separately cannot be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If any of the item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a complete refund. We reserve the right to return any item that does not comply with our return policy.

Please retain any proof of return postage receipts as we may need to view these as part of your return.

I’ve sent a non-Wizard Athleisure item back to you, what do I do?

Anything accidentally or incorrectly returned our way (that’s not a Wizard Athleisure item) will be the responsibility of the sender, not Wizard Athleisure.

We’ll always do our very best to help out, but unfortunately can’t make any promises!

Do You Offer Exchanges?

Exchanges are currently available only in the UAE. Exchanges must be done within 14 days of receiving your order. Exchanges via our Return Hub can be made only for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item or color. If you have any size questions, you can check our size guide page by clicking here. You can apply 1 exchange per order.

 Exchange Fee for UAE:

• 15 AED Order Below 450 AED
• FREE for Orders Over 450 AED

Here’s how to make a return:

Please visit your account on Returns Hub here and follow the on-screen instructions.

Please use the email address you used when placing your order. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

You will be informed of your refund via email confirmation.

All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.

Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date.

We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags. Please note we can only exchange for a different size, and not a different style, exchanges are available only in the UAE.

If you are located outside of the UAE and you wish to exchange, simply return it your item(s) ordered for a refund and purchase the new item separately.

Please visit our Returns Hub to organize your exchange*.

Our courier company will pass by and collect your item exchange, and once receive back into our warehouse, it will pass through inspection, and when approved, we will ship the new order.

If you wish to exchange more than one item, please ensure they are exchanged at the same time, you can only request 1 exchange per order.

*Exchanges are subject to availability of stock and are not guaranteed. If exchange is no longer available in stock, we will process a refund.

Our teams are working as fast as possible to process returns quickly. Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days from the day we receive your return at the warehouse.

Please be advised that our business days are Monday to Friday.

If you are still experiencing issues with your refund please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at wizardathleisure.com

You can track your return by using the tracking link provided in the email we sent you with your returns email request

Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days from the day we receive your return at the warehouse.

For more information on our returns process, you can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. or email us at Contact@wizardathleisure.com

You can track your return on it’s journey back to us by using the tracking link provided in the email we sent you with your returns label.

Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.

Our business days are Monday to Friday.

All returns and exchanges are FREE of charge.

Please note there is no cost to exchange your purchase, although if you’re based outside the UK or EU, taxes and duties are applicable.

Please visit our Returns Hub to organize your return or exchange.

If the Returns Hub is displaying “You cannot return items that have not shipped”, please ensure your parcel has been delivered and signed for before you attempt a return.

If the Returns Hub is displaying “None of these items is eligible for return”, please ensure you are returning within the 30 day returns window.

If you are still unable to make a return please reach out to us by clicking ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at contact@wizardathleisure.com

Unfortunately, items from separate orders will need to be returned in separate parcels and you’ll need to create a returns label for each order.

Please note, all items must be returned from the original shipping country, new, unused and with all original packaging and tags attached within 14 days of order receipt.

As taxes and duties are payable to DHL and Aramex, unfortunately we cannot refund these and we apologize for any inconvenience.

We recommend that you contact DHL and Aramex directly to make a claim.

Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order was canceled.

If you have not yet handed the item to the courier company, and wish to cancel the return,  please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button. or email at contact@wizardathleisure.com

We can only process refunds into the bank account of the original payment method.

If you have closed this account, please contact your bank directly to organize a transfer of the refund, as we are unable to do this for you.

Please note that Gift Cards cannot be returned or exchanged for cash.

All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.

You can use any of the payment methods below to place an order:

• Master Card, Visa Card, Mada Card.

When you are placing your order and click on the pay now button the transaction will automatically be deducted from your bank account.

We currently offer payments only in AED currency

We are looking to expand our currency options in the future!

Yes, we now offer Gift Cards!
Check it out here: https://www.wizardathleisure.com/products/e-gift-card?variant

Unfortunately, we currently do not offer gift receipts.

We are looking to add these in the future!

If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account.

As we don’t have visibility of this, we recommend contacting your bank directly if the funds don’t bounce back.

If you are still having issues, please provide the following information so we can assist you further:

– Email address that was used for the attempted purchase
– Order amount
– Time and date for the attempted order
– Last four digits of the card used for the attempted purchase

You can reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button or email us at wizardathleisure.com

If your payment was declined we recommend that you check the following:

– Check that your card’s details (such as the security code, billing address, expiry date etc.) match what you’ve entered into our system.
– Check whether your card has expired
– Try using another card

If you are still having issues placing an order, we recommend contacting your bank directly as they may have another reason to decline or block the payment. Your bank won’t share this information with us, so we will be unable to tell you why the payment has been declined.

If you’re facing troubles signing in into your account, other than incorrect password or username. Please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom Right-hand corner in a ‘Chat’ button, or email us at contact@wizardathleisure.com

We’re very sorry to see you go, and we like to know the reasons in order to improve our services.

To advice about the steps for deleting your Wizard account, please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom Right-hand corner in a ‘Chat’ button, or email us at wizardathleisure.com

If you’ve forgotten your password or username, go to the login screen and click the ‘forgot password’ or ‘forget username’ button. On the next page, you’ll be asked to enter your email address.

You will receive an email asking you to change your password. To change your password, open the email and click the link. You’ll be taken to a new screen where you can enter your new password.

Welcome to Wizard Athleisure

|wiz·ard| a man who has magical powers. A person who is very skilled in a particular field or activity.

A world of Special lifestyle athletics wear, focused on designing athleisure fashion sustainable and technology apparel and accessories that fit like magic.

Male or female, WIZARD has something for you that will make your life magical.

Welcome to a World of Wizards

Kindly follow the below link to contact us if you need more information or have any questions:

Contact us

To view our current vacancies, please check Careers page

If you would like to place an order please visit our website.

– Once you have found the items you would like to purchase, please select your size and click ‘Add to Cart’
– If you want to continue to check out please click ‘Check out now’
– You will then be taken to our information page, where you will need to enter your shipping address and contact details, If you already have an account with us you can log-in
– Once your details are entered, please click ‘Continue to payment’, where you can select your payment method and enter your details. Once you are happy that all your details are correct please click ‘Pay now’.
– Once your payment has been authorized we will send you an order confirmation to your email address with all your order details!

Please note that we are unable to accept orders over the phone or via email.

Please look through our help desk to find an answer to any questions you may have.

If you still have questions, please reach out to us by using the ‘Chat’ button on our website. If one of our agents is online, you will find this in the bottom right-hand corner in a ‘Chat’ button.

Email: contact@wizardathleisure.com
Phone number: +971 44397651